Lordrush Account & Support Help: Contact, Delete Account, Transfers and Avatar
Updated: October 28, 2026
For anything involving your account, purchases or bans, only Century Games' official support can help. This page collects the official contact routes and what's currently known about account deletion, transfers and other account questions.
How to contact Lordrush support
- In-game customer service: the fastest route, because your account details are attached automatically. Look for customer service in your profile or settings.
- Official help center: centurygames.helpshift.com has 24 sections of official answers on events, gear, alliances and accounts.
- Email: the support address listed on Google Play is lord.x@centurygame.com. Include your Player ID and Empire ID from your in-game profile.
- Facebook: the developer's App Store replies point players to the official page "@Lordrush".
Deleting your account
The official help center has a Delete Account section, but no published step-by-step guide. What it confirms is that deletion involves a cooldown period and a confirmation period, and that you can't enter Swordland Showdown during either. Players report the whole process takes about two weeks. Google Play's data-safety section also says users can request their data be deleted.
To start, contact support through in-game customer service and ask for account deletion.
Server (Empire) transfers
As of early September 2026, fan trackers reported that no transfer event had run yet and no rules had been confirmed. Version 1.9.14 added an "Empire Waystation" unlocked with Empire Star packs, but its purpose hasn't been officially explained. We'll update this section when transfer rules are published.
Playing on more than one device
Bind your account in the game's settings before switching devices or reinstalling. Google Play Games for PC notes cross-device sync "might not be available" for Lordrush, so binding the account is the safe way to keep progress. See playing on PC.
Common account questions
Why can't I change my avatar again?
Avatar changes have a 3-day cooldown to prevent abuse, according to the official help center.
My avatar upload fails on Android. What can I do?
The official help center suggests temporarily uninstalling Google Photos and trying again.
How do I contact Lordrush customer service?
Use in-game customer service, the official help center on Helpshift, or email lord.x@centurygame.com with your Player ID and Empire ID.
Can I delete my Lordrush account?
Yes, through support. The official help center says deletion has cooldown and confirmation periods, during which you can't enter Swordland Showdown.
Can I transfer to another server?
No official transfer rules had been published as of the last check. This page will be updated when they are.
Sources: official help center, Google Play listing, App Store, lordrush.gg.